Support

Need help? Check the FAQ below or reach out to us directly.

Contact Us

Can't find what you're looking for? Email us and we'll get back to you within 24 hours.

support@portofelo.com

Frequently asked questions

Is my financial data safe?

Yes. All your data is stored locally on your device by default. We don't have access to your financial information. If you choose to upgrade to Pro, cloud backups are encrypted end-to-end.

How does receipt scanning work?

Point your phone camera at any receipt. OCR reads every line item, extracts the vendor, date and total as well as the individual products, then categorises each one. Scanning is the single feature that needs an internet connection: the photo is sent to an OCR service, read, and not stored, and the line items come back to your phone.

Can I use Portofelo offline?

Yes, apart from receipt scanning. Your data is stored in a local database on your device, and entering expenses, budgets and reports all work with no connection at all. Only sending a receipt off to be read needs the internet.

Do I need to connect my bank account?

No. Portofelo does not require bank connections. You add transactions manually or by scanning receipts. This keeps your bank credentials safe and your data private.

What currencies are supported?

Portofelo supports all major world currencies. You can set your preferred currency during setup and manage accounts in different currencies.

Can I switch from Free to Pro later?

Yes, you can upgrade anytime from within the app. All your existing data is preserved — nothing gets lost when you upgrade.