Delete Your Account and Data

You can permanently delete your Portofelo account and everything stored with it at any time. There are two ways to do it, and you do not need the app installed to make the request.

What gets deleted

Everything held in your account is removed from our servers:

• Your account and email address
• Authentication details, including any Google or Apple sign-in link
• All accounts, budgets, transactions and expense data
• Receipt data extracted by scanning — merchant, total, line items and categories
• Country and currency preferences
• Any encrypted cloud backup held for Pro users

Data on your own device

Portofelo stores your data locally on your phone. Deleting your account removes what is on our servers, but the local copy stays on your device until you remove it — uninstalling the app deletes it, as does clearing the app's storage in your device settings.

Receipt images you have saved remain in your device's photo library or file storage if you put them there. Those are yours, and we have no way to reach them.

What we may keep, and why

We keep as little as possible. Two narrow exceptions:

• Payment and billing records. If you subscribed to Pro, the record of that transaction is held by Apple or Google, not by us, and we cannot delete it. Both are required to retain purchase records for tax and accounting purposes. For refunds or billing questions you will need to contact the store you bought through.
• Routine server backups. Deleted data may persist briefly in encrypted infrastructure backups before those rotate out. It is not accessible in the app and is not used for anything.

We do not keep a shadow copy of your financial data after deletion, and we do not sell or share it. Nothing is retained for marketing.

If you do not want to delete everything

You have other options. You can export your data to CSV from within the app, delete individual transactions or accounts without closing the whole account, or simply stop using Pro and continue on the free tier. If you want a copy of your data before deleting, export it first — deletion cannot be reversed.