Delete Your Account and Data
You can permanently delete your Portofelo account and everything stored with it at any time. There are two ways to do it, and you do not need the app installed to make the request.
In the app — immediate
The fastest route, and it takes effect straight away:
Open Portofelo → Profile → Delete Account
You will be asked to confirm. Once confirmed, your account and its data are permanently removed from our servers. This cannot be undone.
By email — if you cannot access the app
If you have uninstalled Portofelo, lost access to your device, or cannot sign in, email us and we will delete the account for you.
Email support@portofelo.comSend it from the email address on the account, and include the sentence "Please delete my account and all associated data." We will confirm once it is done. If you write from a different address we may ask you to verify ownership first, so that nobody else can delete your account.
What gets deleted
Everything held in your account is removed from our servers:
- Your account and email address
- Authentication details, including any Google or Apple sign-in link
- All accounts, budgets, transactions and expense data
- Receipt data extracted by scanning — merchant, total, line items and categories
- Country and currency preferences
- Any encrypted cloud backup held for Pro users
Data on your own device
Portofelo stores your data locally on your phone. Deleting your account removes what is on our servers, but the local copy stays on your device until you remove it — uninstalling the app deletes it, as does clearing the app's storage in your device settings.
Receipt images you have saved remain in your device's photo library or file storage if you put them there. Those are yours, and we have no way to reach them.
What we may keep, and why
We keep as little as possible. Two narrow exceptions:
- Payment and billing records. If you subscribed to Pro, the record of that transaction is held by Apple or Google, not by us, and we cannot delete it. Both are required to retain purchase records for tax and accounting purposes. For refunds or billing questions you will need to contact the store you bought through.
- Routine server backups. Deleted data may persist briefly in encrypted infrastructure backups before those rotate out. It is not accessible in the app and is not used for anything.
We do not keep a shadow copy of your financial data after deletion, and we do not sell or share it. Nothing is retained for marketing.
If you do not want to delete everything
You have other options. You can export your data to CSV from within the app, delete individual transactions or accounts without closing the whole account, or simply stop using Pro and continue on the free tier. If you want a copy of your data before deleting, export it first — deletion cannot be reversed.
Questions about your data
For anything about how your data is handled, including access and correction requests under GDPR, see our Privacy Policy or get in touch.
Deletion requests: support@portofelo.com
Privacy and data protection: justinian.petcu@gmail.com